The Airdesk difference is management and integration of our helpdesk service through Office 365 and Teams. We answer any questions staff have in realtime and can provide immediate support through our remote monitoring and management tools installed on your devices.
Remote monitoring and management (RMM) allows us to keep a keen eye on how your computers and network are running. We can see how your hardware is performing, provide responsive realtime support and seemlessly patch and maintain your computers, keeping things up to date.
Airdesk is scalable for all types of businesses, from a sole trader to SMEs with over 100 staff. Our integrated appoach to continous support means we are on hand when you need us.
Our experienced technical team are on hand to provide support remotely via our RMM tools and onsite in the Melbourne metropolitan area. For work from home setup, hardware installation, network support and computer repairs, we've got you covered.
When it comes to security, our focus is on methods of prevention. Our thoroughly tested anti-virus, malware and ransomware tools are our front-line of defence, paired with onsite and cloud data backup and recovery solutions. We even train and test your staff to identify hacking attempts.
We regularly prepare new computers, email and access for new employees. We make your staff feel welcome and are on-hand to assist and train them to use your IT environment.
During covid, we have been helping our customers setup their staff while working from home. Our helpdesk is on hand to help you feel connected and supported.
Robust anti-virus, malware and ransomware tools are our front-line in preventing security breaches. Paired with onsite and cloud data storage solutions, we've got you covered.
As your own IT department we can also manage and host your business websites. We have experienced web developers on hand to keep your sites up to date.
Keeping your computers and hardware performing at their best requires regular cleaning and maintenance. We perform onsite computer cleaning and cable management.
Need new computers, upgrades or storage solutions, we can provide competitive pricing on equipment and repairs backed up by our own 12 month warranty on service and repairs.
Airdesk specialises in remote IT support and solutions for businesses, but we know our real value is being a trusted part of your team you can rely on, so you can get on with achieving your goals.
Our monthly Helpdesk Plan can be tailored to suit your needs. Integrating Airdesk through Microsoft Teams and our RMM tools, we are accessible and connected to your staff from 9am-5pm, 5 days a week.
Airdesk was built on providing remote support. Using our RMM tools we can access your computers and network, sort out the issue and get you back up and running without disrupting your day.
When it can't be done remotely we'll come to you. Our onsite servicing takes care of hardware issues, software installation, cabling, cleaning, server maintenance, printer setup and network support.
Charged per user
Charged per 15 minutes
Charged per hour
All pricing includes GST.
Helpdesk Plans require Airdesk to provide and administer your Microsoft Office 365 and Teams envinronment.
Add-ons such as extra email, RMM tools and anti-virus licences are available and tailored to suit your business needs.
Integrated Helpdesk is available to Helpdesk Plan users from 9am - 5pm, Monday to Friday.
Onsite support is charged at $160 for the first full hour and $40 per 15 minute block thereafter.